IS ALCOHOL ALLOWED ONBOARD?
Yes, alcohol is allowed provided guests are of legal drinking age. Cans and plastic bottles are required. Glass bottles and kegs are not allowed.
CAN WE DECORATE?
You may decorate the trolley. Decorations must not interfere with the driver’s view, or deface trolley finish, and must be removed after your event.
WHAT IF WE GO OVER OUR PAID TIME LIMIT?
It is the responsibility of the customer, not the driver, to be aware of the time so as not to incur added charges. Service that extends beyond the expected times will be assessed and billed to the responsible party after the event.
DO WE HAVE TO PAY FOR A FULL HOUR?
There is a two-hour minimum. Once the two-hour minimum requirement is fulfilled we charge in 30-minute increments.
WHERE CAN WE GO?
Once we pick you up, we can take you anywhere you want to go within our 30-mile service area.
SHOULD WE TIP THE DRIVER?
Our drivers are employees of the City of Grand Haven and are not able to accept gifts for personal gain. Any tips received will be used for employee group functions.
WHAT HAPPENS IF WE BREAK DOWN?
Our vintage trolleys are in good repair, however, in the event of mechanical failure, we will do everything we can to provide a replacement as soon as possible. If we are unable to provide a replacement, you are entitled only to a refund of money paid.